Shipping Policy
At Shop9 Asia, we are committed to delivering your orders promptly and efficiently. Here is everything you need to know about our shipping process:
Shipping Rates and Methods:
- Standard Shipping: We offer standard shipping on all orders. The shipping fee will be calculated at checkout based on your location and the weight of your order.
- Express Shipping: For those who need their items sooner, we offer express shipping options at an additional cost.
Processing Time:
- Orders are processed within 1-2 business days after purchase.
- You will receive a confirmation email once your order has been processed and shipped.
Shipping Times:
- Domestic Shipping: Typically takes 3-7 business days.
- International Shipping: Typically takes 7-14 business days, depending on the destination country and customs processing times.
Tracking Your Order:
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order through our website or the carrier’s website.
Customs and Duties:
- International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
Return Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy:
Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items:
- Sale items
- Gift cards
- Personal care items
Return Process:
- Contact Us: Email us at info@shop9.asia with your order number and reason for return.
- Return Authorization: We will provide you with a return authorization and instructions on how to return your items.
- Shipping Your Return: Pack the items securely and send them to the return address provided. Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.
- Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and automatically applied to your original method of payment.
Exchanges:
- If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at info@shop9.asia. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or concerns regarding shipping or returns, please feel free to reach out to our customer support team at info@shop9.asia. We are here to assist you and ensure a smooth shopping experience.
Thank you for shopping with Shop9 Asia!